Thank you very much for using unico.

We sincerely apologize for the inconvenience caused to some customers who received an incorrect email related to "payment" regarding past purchase history from the unico online shop after making purchases at unico stores.

This issue was caused by a system error during migration work associated with the renewal of our online shop. Please rest assured that no personal information leakage has occurred in this matter. We are committed to preventing such incidents from happening again.

We deeply apologize for the trouble and concern caused to customers who received the erroneous email.

No payment is required for the content described in the received email. We apologize for any confusion caused.

Incident Occurrence Time

October 29, 2024 (Tuesday) around 8:00 PM – October 30, 2024 (Wednesday) around 8:30 AM

Affected Customers

Some customers with purchase history at unico stores

Content of Erroneous Email

Email Title: [unico] Thank you for your order
An email from the unico online shop regarding "payment" related to past purchase history

If you have any inquiries regarding this matter, please contact the unico call center.

Contact for Inquiries

unico Call Center
0120-132-151 (10:00 AM – 7:00 PM)