About order

How to order

Order flow

• Customers who order products (Order Furniture O― Darug Order Curtain) will be informed separately of the item's arrival timing or shortest delivery date.

How to pay

Reservation

Furniture, rugs, curtains, lighting and watches are restocked and reserved.

Restock information email

If you do not have the stock of the product, you can apply for the "Restock Information Email" and will notify the customer immediately when the product is restocked.

• Restock guidance email does not promise to restock or purchase.
• Popular products may be sold out immediately after restock.
• Due to production reasons, the desired product may not be restocked. In that case, the email will not be delivered.
• Applications from the same address are limited to once.
• The restock guidance email will be distributed once for one arrival.

reservation

If you would like to purchase and do not have the stock of the product, we will book the product from the next arrival.
After listing the product name, product code, and quantityHerePlease apply more. As soon as you confirm the application from the customer, we will guide you the guideline for the arrival time.

• Due to production reasons, the desired product may not be restocked. In that case, you cannot make a reservation or sell, so please understand what you understand.
• We do not accept stocks that are in stock.
• The arrival time may be significantly different for a guide.

Receipt

You can download the receipt from the purchase history of My Page( In the case of bank transfer, you can download qualified invoices)

About delivery

Delivery charges and delivery service

The delivery service, shipping category, and shipping fee settings are unique to the online shop and may differ from those used at the store. Thank you for your understanding.
* About the shipping fee when using the store,HerePlease check.

Shipping service

If the total shipping fee is 20,000 yen (tax included) or more, we will bear the shipping fee for the excess amount.

Example )

Purchased products	postage
Product 1 Shipping fee	6,600 yen (tax included)
Product 2 Shipping fee	7,700 yen (tax included)
Product 3 Shipping Charges	8,800 yen (tax included)
Total Shipping Charges	23,100 yen (tax included)
Unico Shipping Service	▲3,100 yen (tax included)
Shipping fee to be borne by the customer	20,000 yen (tax included)

Not eligible for shipping service

• Shipping fee to remote islands and Okinawa
• Incidental charges such as assembly work by the delivery company
• Shipping cost for order curtains

Delivery time and date

Depending on the product and payment method, the number of days required for delivery and the date and time that can be specified will vary.

Regular products

You can specify the delivery date and time when ordering. For the date and time specification, please check the "Desired delivery date and time zone" column in the order procedure after adding the product to the cart. The date and time shown here are the shortest to longest delivery dates and times that you can specify.

Credit card / Amazon Pay: Around 4~10 days from the date of order
Bank transfer: Around 10~15 days from the date of order

About specifying the time for furniture delivery (with unpacking and installation)

• Areas where you can select a time zone areYamato Home Convenience websiteYou can check it more, so please be sure to check it when ordering.
• Areas that are not indicated in the area where the time zone can be specified cannot be specified, so please select [All day flight].
  If you are in an area where you cannot designate, we may not be able to deliver at the desired time even if you choose to specify the time. Thank you for your understanding.

Made-to-order products (custom-made furniture, custom-made rugs, custom-made curtains)

Custom-made furniture will take some time to deliver. Please check each product page for the estimated delivery.

Delivery to isolated islands and Okinawa

Depending on the product and payment method, the number of days required for delivery and the date and time that can be specified will vary. If you wish to deliver to remote islands and Okinawa, you cannot order from the site.
After stating the delivery address, product name, and quantity,HerePlease contact us more.
After confirming the contents, we will send you an estimate by e-mail, including delivery availability and shipping costs.

• In the case of large furniture, some products may not be delivered depending on the size.
• The only payment method is bank transfer.
• It will take about 10 days to deliver.
• Since it is delivered on an all-day flight, it is not possible to specify the time zone.
• Delivery will be at the door. Please unpack, assemble, and install by yourself.

Carrying in

If you are considering a large product, please carefully check the product size, the size of the required frontage, the route to the installation location, and the width and height of the entrance before purchasing.
For sofas, please refer to the minimum frontage size listed on each product page, and for other large products, please refer to the product size.

• If it is difficult to determine whether or not it can be carried in, we will accept an estimate for delivery for a fee before purchasing.
  If you wish, please fill in the product nameHerePlease contact us from.
  After confirming the contents, we will send you an application form.
• If the product could not be delivered
  • We accept lifting and carrying. The delivery company will confirm the decision of whether or not to carry in and the fee at the time of delivery of the product. Please note that the carry-in fee will be borne by the customer.

STEP1 Confirm the product size

■ Product: Please check the size from A ~ C below.

A: Width of the product
B: Depth of the product
C: Height of goods

■ Minimum frontage size

This is the minimum size required at the time of delivery.
In the case of sofas, please check the minimum frontage listed on the product page.

STEP2 Check the size of the door

■ Entrance door / room door: Please check the size from A ~ C.

• Please check the size that can be carried in, including the doorknob.
• If there is a protrusion such as a shoe box in the entrance, please measure the size.

A: The opening angle of the door (whether it can be opened and closed more than 90 degrees)
B: Height of the door (whether the longest side of the product can be entered)
C: Width of the door
D: Doorknob Depth

■ In the case of an inward-opening door

You may not be able to carry it in due to the doorknob. Check the distance from the doorknob to the wall.

• If the width of the door is smaller than the product
  As shown in reference example (1), the product can be carried in while rotating.
  However, if there is no rotation space as shown in reference example (2), it cannot be carried in.

[Reference example (1)]

[Reference example (2)]

STEP3 Check the size of corridors and passages

■ Corridor / Corridor: Please check the size from A ~ D.

If there are beams protruding from the ceiling, please check including the protrusions.

• If there are protruding railings or other protrusions in the corridors or passages, please check including the ledges.

A: Width of the corridor
B: Corridor height
C: Depth of bend
D: Width of the hallway

The product is rotated and carried in, but if the bend width is narrow, it may not be possible to carry it in against the wall.

STEP4 Elevator size

■ Elevator: Please check the size from A ~ E.

• If there is a protruding handrail, please check including the ledge.

• Elevator entrance
  A: Width
  B: Height
• Inside the elevator
  C: Height
  D: Width
  E: Depth

■ When the height of the elevator is low

If the height of the elevator is low and you cannot enter it standing straight, enter the product at an angle. Please check the width of the elevator.

STEP5 Check the size of the stairs

■ Stairs: Please check the size up to A~E'.

• If there are beams in the ceiling, please include the beams.
• If there are protruding handrails or other protrusions on the stairs, please check including the ledges.
• In the case of spiral staircases, there are many cases where it is difficult to carry in. Please be sure to check it.

• Stair Entrance
  A: Width
  A': Height
• landing
  B: Depth
  C: Width
  D: Height
  D': Handrail ~ Distance to wall
• Stairwell Entrance
  E: Width
  E': Height

■ Check the length from the railing to the wall.

If the width of the landing is narrow, the product may hit the wall and cannot be carried in.

■ Check the lowest height of the ceiling to see if the product can be erected.

If the height is low, the product may hit the ceiling and cannot be carried in.

[End] Furniture collection service

With the end of the furniture pick -up service at the partner company, this service has been terminated on January 31, 2019.
For disposal of unnecessary furniture, please ask the oversized garbage collection of municipalities and local governments where you live, or to recycle shops.
We are very sorry to the customers who have been considering using the service, but we appreciate your understanding.

Furniture assembly service

Some furniture can be assembled for a fee. The target product is a product with a "assembly" icon.
If you wish, please check the "Assembly Options" of the optional items on each product page when ordering, and put the product into the cart and the order procedure.

Assembly service fee

It depends on the product. Please check from the assembly service settings of each product page.

• The delivery company will be Yamato Home Convenience. Other delivery companies cannot choose.
• The delivery staff will unpack, assemble, and collect packing materials.
• We cannot accept assembly after ordering. Please understand in advance.

About member information

Member registration & Login

Membership Registration

In order to shop at the online shop, you need to register as a member. If you register as a member, you can use convenient and advantageous membership services, including use at UNICO and UNICO LOOM stores.
There are no annual fees, registration fees, or other fees for membership registration.

• New member registrationHere
• About Membership BenefitsHere

login

To log in, use your member ID and password.
Please enter your registered e-mail address for your member ID and your password for 6 or more alphanumeric symbols and no more than 16 characters. You cannot enter a password similar to your ID.

• The login page isHere

• Forgot your password?
  If you've forgotten your password,HerePlease reset your password.
• Forgot your address?
  If you've forgotten your email address,HerePlease contact us more.

Member information

Changing Member Information

Customer information such as password, address, and telephone number can be changed from My Page.

• The login page isHere

Withdrawal Procedure

If you wish to withdraw from the membership, please check the following precautions and complete the procedure from My Page.

• All membership benefits and points held will be forfeited.
• After you cancel your membership, you will not be able to check your registration details.
• You will no longer be able to use your house card.

• The login page isHere

About member service

Membership benefits

Membership Benefits

If you register as a member, you can use the following services.

• The online shop "3D Simulator" service has ended on October 16, 2024 (Wednesday).

login

To log in, use your member ID and password.
Please enter your registered e-mail address for your member ID and your password for 6 or more alphanumeric symbols and no more than 16 characters. You cannot enter a password similar to your ID.

Points / Coupons

point

• You can earn 1 point for every 100 yen (excluding tax). Points are automatically accumulated the day after shopping.
• The point expiration date is two years from the final purchase date.

• It cannot be used in points units. Use is a coupon basis.
• Shipping, gift wrapping, assembly fees, after -sales service are not added to points.
• If you are shopping at the store, the point of the point on your page is not the next day after shopping, but the day after the membership registration only at the time of the first registration.
  Example) If you shop at the store on November 1, XX, and register as a member on November 2, the points will be reflected on My Page.

coupon

Member coupon

We will send you a birthday pong for 10 % off your birthday month for members who purchased UNICO furniture within two years.

• It can be used for shopping with more than the amount of coupon used.
• The only target of the coupon is the product price (excluding tax). Not available for shipping, gift wrapping, assembly fees, and after -sales services.
• It cannot be used for other coupons or discounts, or for SALE products.
• The expiration date of the coupon is two years from the final purchase date, as the point expiration date.
• It cannot be used after the order is confirmed.
• Customers who have used corporate services are not available.

Birthday pong

• Purchases other than furniture (miscellaneous goods such as curtains, rugs, fabrics, lighting, etc.) are not eligible for birthday pong delivery.
• If you would like a birthday pon, please be sure to register for your e -mail magazine and date of birth. If you do not have a registration, you will not be able to deliver a coupon.
• The delivery of the birthday pong is for "two years ago, one month before the birthday month, to the two months before the birthday of this year", and registered as a member.
  Example) When the birthday is April, the period from March 2nd to the end of February this year
• Birth date cannot be used together with other coupons or discounts.
• It cannot be used after the order is confirmed.
• Customers who have used corporate services are not available.

Other coupons, discount coupons

When using various coupons and discount tickets at the online shop, proceed from the cart to the order, and enter the coupon code on the order screen.

• Usage conditions and expiration date vary depending on the coupon. For details, please check the coupon contents and usage conditions of each coupon.
• It cannot be used after the order is confirmed.

Mailmagazine

Receive the latest information on events, sales, new products, etc. via e-mail newsletter. To subscribe or unsubscribe to the
To subscribe, change, or unsubscribe from our eNewsletterClick herePlease login to My Page and follow the procedure. If you would like to receive a birthday coupon, please click here

• If you would like to receive a birthday coupon, please be sure to register your email address and date of birth. If you do not register, we will not be able to send you the coupon.

About gift wrapping

Gift wrapping

Two types of gift wrapping are available to suit your needs.

Gift drawstring

We accept 330 yen (tax included) per wrapping.
If you add the item you want to wrap to the cart and press the "Set Gift Wrapping" button, you can specify the wrapping method with a gift drawstring.

• The target product is a product with a [Gift accepted] icon. (Furniture, rugs, curtains, and lighting are not eligible.) )
• We cannot accept wrapping applications after the day of ordering.
• Even if you wish to wrap two or more items together, the wrapping may be different if the shipping source is different.
• A gift card is included. (We do not accept gift card messages.) )
• The invoice contains only the delivery address information. If you would like to list the giver, please contact us on the day of your order.

Kits for self-wrapping

It is a box-type gift kit that you can wrap yourself.
Three sizes are available according to the wrapping product. (S ¥330 M ¥440 L ¥550) *All tax included
Please check the size of the product and box to be wrapped before placing an order.

• Gift card, cotton rubber ribbon, handbag, and cushioning material are included.
• If you have purchased a kit for self-wrappingHere

About cancellation / change / replacement

Cancellation and product change after ordering

Please note that we cannot accept cancellations or product changes due to customer's convenience (wrong image, size, wrong purchase, inability to carry in) after the order is confirmed.
Please be sure to check the ordering screen (in the case of a store, before payment) so that there are no errors in the color, size, and contents of the product.

Product exchange and return after delivery

After the product arrives, please check immediately. In the unlikely event that a product that is different from the order arrives or is damaged, please contact us within 7 days of arrival.
In principle, we cannot accept returns or exchanges due to images, size differences, incorrect purchases, and cannot be brought in.

• We do not accept cancellations, products, or exchanges of products (furniture, curtains, rugs).
• We will ask you about your convenience, and if you have to do it, we will accept returns and exchanges. In addition, the return delivery fee at the time of return will be borne by the customer.
  In addition, the delivery fee at the time of delivery cannot be refunded.
• We accept returns and exchanges only for unused, unopened (no loss of product tags, labels, accessories), or products that are not scratched in packing materials.
  If you purchase at an online shop, please check the order ID (described in the purchase history of the web / application My Page) and contact the online shop.
• The return deadline is within 7 days of purchase. In addition, if you order by delivery, please contact us within 7 days from the arrival of the product. After that, we cannot accept returns or exchanges.

Inquiries by email

After logging in, please attach a photo of the damaged area, enter the defect details, your name, contact information, and phone number.HerePlease contact us by email.

• We will respond to inquiries received on regular holidays after the next business day. Please understand in advance.
  About business daysHere

Inquiries by phone

TEL: 0120-132-151 (open all year round) Opening hours: 10: 00-19: 00

About after -sales service

After -sales service

UNICO promises a one-year warranty period. After that, we will continue to repair and maintain your furniture. For more information, please contact us at
For more informationhereafter-sales service page. Please refer to the after-sales service page of

• This service is available for purchases made at unico stores and online stores.

About the site

Display based on the Specified Commercial Transactions Law

Display based on the Subturnal Business Law

Business hours

Inquiries to the online shop

Inquiries by email

Reception hours: 24 hours
Inquiry formHere

Inquiries by phone (UNICO call center)

TEL: 0120-132-151
Business hours: 10: 00-19: 00 (open all year round)

Inquiries by chat

Business hours: 10: 30-18: 00 (Saturdays, Sundays, and holidays, the year -end year exception)
Available from chat icons on the product page

• Please contact us by e -mail or telephone for inquiries about your order after your order.

Inquiries about member information, points, coupons

Inquiries by email

Reception hours: 24 hours
Inquiry formHere

Inquiries by phone

TEL: 0800-222-5225
Business hours: 10: 30-18: 00 (excluding weekends and holidays and year -end and New Year holidays)

• In the case of inquiries by e -mail, there are a few business days up to the answer. We try to respond promptly, but if you concentrate on your inquiry, we may take about a week.
• Depending on the contents of your inquiry, we may contact you by phone instead of email.