Inquiries to the online shop
- About orders at online shops
- About repair of products purchased at online shops
Inquiries to the store
- About ordering at the store
- About repair of products purchased at stores
- About exhibited products and stock status
Inquiries about repair and customization
- About processing at the time of product purchase
- About repair and parts purchase after purchase
Inquiries regarding membership information
- About membership ID / password
- About point coupons
- About e -mail magazine
Inquiries about pressing and advertising
- Regarding public relations, interviews, information posting, etc.
- About advertising
Precautions regarding inquiries
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The guideline for your answer is a few business days. We try to respond promptly, but if you concentrate on inquiries, it may take about a week.
If you are in a hurry, please use the phone. - Inquiries received on Friday and Saturday will be answered sequentially after Monday (Tuesday for holidays).
Inquiries by phone
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Online shop (UNICO call center)
TEL: 0120-132-151
Phone reception hours: 10: 00-19: 00 (open all year round)- Inquiries about orders and products
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House Card Secretariat
TEL: 0800-222-5225
Telephone reception hours: 10: 30-18: 00 (excluding weekends and holidays and year -end and New Year holidays)- Inquiries about member information, points, coupons