Due to traffic, weather, and congestion of delivery companies, there may be delays in the delivery schedule. In addition, the product may be returned to the delivery company for reasons such as unknown address.
If you would like to check the delivery status after the above shipment is completed, please contact the delivery company directly by the following method.

How to check the status of your ≪ delivery≫
Please select the relevant order ID from the purchase history on My Page, check the package inquiry number (invoice number) of the product, and check the shipping status directly on the delivery company's site.

We will send you an automatic e-mail after your order is completed.
If you do not receive the automatic delivery email, please check once that the address you entered is correct and that it is not in the spam folder.HerePlease contact us from.

[E-mail error example]
・Address input error
If there is a mistake in the e-mail address at the time of customer information registration or inquiry, the e-mail sent from [unico] will not be delivered to the customer.

・ You are using free e-mail.
If the registered e-mail address is a free e-mail, reception is restricted on the server, and the e-mail may not reach the customer.
* Please check your spam folder or trash can folder for any emails from [unico].

・ Domain is specified
If you have specified a domain, please unsubscribe from emails containing "@unico-fan.co.jp".

・ You have set up junk mail.
If you have set up spam e-mail, please check your inbox folder.

・Others
If the capacity of your e-mail server is full, you will not be able to receive e-mails.
The same applies if the provider is troubled or maintained.

A separate estimate of shipping costs is required. Before you place an orderHerePlease contact us from.
When inquiring about shipping costs, please let us know the delivery address and the quantity of the desired product.

Products that are not listed in the online shop will be sold only in the shop.

・ Before shipping the product
We may not be able to meet your wishes depending on the timing and delivery area you contacted. If you wish to change, please contact your purchase store after specifying the date and time. Please note that shipping costs may be added if there are significant changes in the delivery area area.

・ After shipping the product
Sorry to trouble you for the contents of the contents after shipping, but please request the delivery company directly in the following method.

≪Hans to change delivery information≫
Please check the luggage inquiry number (invoice No.) described in the shipping completion email, and contact the sales office directly from the shipping company site to contact the sales office. Luggage inquiry number (invoice No.) can be checked from the purchase history in My Page if you purchase at an online shop.

How to check the status of your ≪ delivery≫
Please check the package inquiry number (invoice number) in the shipping completion email, and check the shipping status directly on the delivery company's website. If you purchased the package inquiry number (invoice number) from the online shop, you can also check the purchase history on My Page.

If you proceed with the order procedure, you can check the shortest delivery date from the desired delivery date and time zone specification item on the delivery address designation page. (Excluding out-of-stock products and made-to-order products)

* Estimated delivery date by payment method
Credit card / Amazon Pay: About 5~10 days from order
Bank transfer: Approximately 5~10 days from payment

We are sorry, but we do not accept delivery in a few months, except for order-made furniture. We have been delivering within about 1 month from purchase, so please add the product to the cart for date and time specification, and check in the "Delivery Desired Date and Time Zone" column in the order procedure. The date and time written here will be the shortest to the longest delivery date and time you can specify.

We are sorry, but we cannot add assembly after ordering.
Please refer to the assembly map as the product.

We are very sorry, but due to the termination of the furniture collection service at our partner company, we will terminate the service as of January 31, 2019. Regarding the disposal of unnecessary furniture, please request the collection of oversized garbage and recycling shop etc. of your city, town, and local government.

Since it is a made-to-order product, we will start production after confirming payment after ordering.
For made-to-order furniture, it takes some time to deliver due to production reasons. The production period varies depending on the product, so please see the product page for details.
Regarding the delivery date, we will inform you by e-mail of the shortest delivery date after the arrival of the product is confirmed.

We do not ship overseas.

We are unable to combine shipping fees for separate orders. If you wish to add items, please place a new order.

We have a page with information on sofa delivery. Please check it for details.
For more information, click here.

If you were not present at the time of delivery, the courier will leave a "missed delivery slip." Please contact the number provided on the slip to arrange a new delivery date that is convenient for you, and receive your item.
Note that the item can be received within 7 days from the date of shipment. If the item is not collected within this period, it will be returned to us, and the round-trip shipping cost will be charged to you. Thank you for your understanding.

If you purchase in-store, a delivery fee may apply depending on the item and delivery method.

Furniture: A delivery fee is required for all furniture items.
Rugs: A delivery fee applies if shipped directly to your home.
Curtains: If you request direct delivery from the manufacturer to your home, a delivery fee applies. If you prefer in-store pickup, no delivery fee is required.
Other items: A delivery fee applies if you request shipping for in-stock items such as small goods, lighting, fabric, ready-made curtains, ready-made rugs, maintenance kits, etc., from the store.

*Please note that delivery fees vary based on item size and delivery address. For details, please contact the store where you intend to make your purchase.

Payment method cannot be changed after order confirmation. Please understand in advance.

It depends on the product and delivery destination.
Shipping fees and delivery services areHere

You can download the receipt from the purchase history of My Page( In the case of bank transfer, you can download qualified invoices)

Products marked with the "Assembly Required" icon are available for assembly at an additional cost. The fee varies by product category, so please refer to the 【Furniture Assembly Service】 section in our guide for more details.

We do not offer reupholstering services. Please contact a specialized shop for assistance.

We do not accept custom orders. However, we can assist with leg cutting through our after-sales service.
For details on after-sales service, please see here.

For information about the characteristics of the wood used at unico, please see here.
Additionally, we can send free furniture samples to those considering a purchase. To request a free furniture sample, please click here.

Since the display contents vary by store, please check the View Display Stores section on the product page for more information.

Products purchased from the online shop cannot be picked up at the store. Please be aware that delivery will only be made to the address specified at the time of your order.

Since deliveries are made from the same warehouse as the shop, the shipping costs are generally the same. However, for some products, the online shop has its own shipping rates, which may differ from those of the physical stores.

Furniture is stocked across all stores, but the availability of other fabrics and miscellaneous items may vary by location. Please check the inventory status through the Check Store Inventory option on the product page. We also recommend contacting the store or online shop before purchasing if the inventory status shows ○ In Stock or △ Limited Stock.

There are no discounts for purchasing sets, but we do offer free shipping services.
For more information about our shipping services, click here.

Please contact the store where you made your purchase directly.
For the online shop, click here.
For unico shops, click here.

This is not a defective product.
At unico, we offer a wide range of products made from solid wood laminated wood (hereinafter referred to as solid laminated wood). Solid laminated wood may warp or crack due to environmental factors in the room where the furniture is placed. Wood shrinks and expands when exposed to significant changes in temperature or humidity, leading to warping and cracking. Especially in summer with air conditioning or during Japan's dry winters, moisture is drawn from the wood into the air, causing the wood to shrink and leading to warping and cracking. Oil-finished products can be repaired for cracks. For more details, please refer here. *Note: Products that are not oil-finished are not applicable. If you would like to confirm the finish of your product, please contact us here.

Wood is a natural material, and each piece has its own unique characteristics.
The wood grain and color vary depending on the type of tree, the piece, and the angle at which it is cut, so no two pieces are the same. Additionally, even within a single tree, the color is darker at the core and gradually lightens towards the outer areas. Therefore, at unico, where we offer a wide selection of veneer and solid wood furniture, each item has distinct wood grain and color variations. While exchanges are not possible, we hope you can appreciate the unique wood grain and color of the furniture delivered to you as a one-of-a-kind piece.

The pattern like the horizontal stripes is a heather eye found in beech family such as oak, and is called "tiger group (trough)". It is said to be a "tiger group (trough)" because this striped pattern looks like a tiger hair. This is for sending nutrients horizontally from the center of the tree. The density is different from the surrounding tissue, the cell wall is thin, so it has a contrast, glossy and silver, so it looks silver, so it looks silver. It is also said. It is a pattern that contains wood nutrition, so it means that it is a good quality wood.

Click here for the image of the tiger group (trough)

Disinfectants containing alcohol are classified as organic solvents, which can dissolve other substances and may cause paint to peel or discolor. Therefore, please do not use them. Furniture with polyurethane or oil finishes, as well as leather sofas, can also experience discoloration and fading if disinfectants containing alcohol are used. When caring for furniture with urethane resin coatings, wipe with a cloth soaked in a neutral detergent diluted with warm water to more than 200 times, then wipe with water, and finish with a dry cloth.

It may be possible to improve the situation by tightening the screws.
For more details, please refer to here.

The doors may become misaligned due to the slope of the floor or the items stored inside.
For more details, please refer to here.

You may be able to remove it using a "neutral detergent (such as floor cleaner My Pet)."
For instructions on how to remove it, please refer to here.

The process leading to changes is as follows. Care can only address up to the second stage. To ensure the longevity of your product, regular maintenance is essential. You can find the maintenance kit here.

【About Aging Changes】 First Stage: With use, dust and grease mix and dirt accumulates. Second Stage: Continued use begins to deteriorate the painted surface, which may not show visible wrinkles or cracks; however, due to the grease, it might seem shiny, indicating that the paint film is starting to suffer damage. Third Stage: The top clear layer may develop cracks or crevices from rubbing, allowing dirt to enter, further deteriorating the leather as it stretches and contracts. Fourth Stage: Cracks or crevices penetrate the paint film and reach the dermis. By maintaining the product up to the second stage, you can enjoy aging changes rather than deterioration.

Most sofas use urethane material, and the flattening occurs as a result of the "air holes" that form inside the urethane collapsing, leading to wear and tear. Misawa's sofas undergo external testing based on JIS standards; however, due to the characteristics of the material, they will inevitably flatten with continued use. The lower the density, the larger the "air holes" become, resulting in a higher rate of flattening compared to denser urethane. In other words, soft urethane with low density flattens faster, while harder and denser urethane is more resistant to flattening. You can also purchase just the filling material, so if you are interested, please feel free to contact us either through the online shop or at the store. You can find the store list here. For inquiries to the online shop, please click here.

We cannot accept cancellations or product changes due to customer reasons (such as differences in image or size, accidental purchases, or inability to deliver) after the order is confirmed, so please be aware of this in advance.
Additionally, cancellations, product changes, returns, or exchanges for made-to-order items (furniture, curtains, rugs) are not accepted at all.
Please ensure that there are no errors in the product's color, size, or details by checking the order screen (or before payment in-store) thoroughly.

Returns or exchanges due to differences in image or size, accidental purchases, or inability to deliver are generally not accepted. However, if there are unavoidable circumstances, we will consider returns or exchanges based on your situation. Please note that the return shipping cost will be borne by the customer, and shipping costs at the time of delivery are non-refundable. Returns or exchanges will only be accepted for unused and unopened products (with no loss of product tags, labels, or accessories) and products with no damage to the packaging. Cancellations, product changes, returns, or exchanges for made-to-order items (furniture, curtains, rugs) are not accepted at all.

Please note that our sales method is not subject to the cooling-off period.

We sincerely apologize for the inconvenience. To better understand the issue, please contact us via email or by phone (0120-132-151) within 7 days of receiving the product. We will accept exchanges for the product. *If you purchased the item at a store, please contact the store directly. You can find the list of stores here. *To check the condition of the product, we may ask you to provide images.

You can specify only one delivery address per order. Thank you for your understanding.
If you wish to have multiple delivery addresses, please place separate orders.

There are no delivery slips or price details included. Please feel free to use our services with confidence.

When you register as a member, you can subscribe to the newsletter by checking the "I want to receive" box in the newsletter section. Additionally, to change or unsubscribe from the newsletter after registration, please contact us here.

You can unsubscribe from the newsletter from this page.

For customers wishing to apply in-store

• Please download the unico official app according to the staff's instructions.
• If you are already a registered member, please enter your ID and password and click on [Login]. If you have not registered yet, click on [Register as a Member] to proceed to the new member registration screen.
• Follow the steps in the membership guide provided at the store to complete your membership registration.
• After registration is complete, staff will apply the points displayed on the app's membership card when you make a purchase.

For customers who are already registered in the online shop but have not downloaded the unico official app

• To earn points for in-store purchases, registration of the unico official app is required. Please inform the staff in-store that you are "registered in the online shop" and download the app.

Points will be reflected and available for use the day after your purchase. They can be used on a coupon basis.
Please check the [Points & Coupons] section in the usage guide for more details.

We will refund points and coupons corresponding to the refund amount.

We apologize, but each individual is allowed to use only one membership ID, so points cannot be combined.

Recruitment information is provided on each store's recruitment page when positions are open.
For recruitment details, please click here.